Helpful Information from LPS

Best Practices for Hybrid Video Presentations and Meetings

Wed, 01 Apr 2026 16:51:25 GMT

Meeting Room and Service Requirements

Hybrid video presentations and meetings—where some participants are in a conference room and others join remotely—require intentional design, reliable technology, and structured facilitation to succeed. The most critical principle is a remote-first approach, ensuring all participants have equal access to audio, video, and shared content. When remote attendees struggle to engage, presentation effectiveness declines.

Audio quality is the single most important factor. Poor sound quickly leads to disengagement, missed information, and repeated interruptions. High-quality microphones, proper echo control, and standardized room setups are essential. Video also plays a key role; clear camera placement, proper lighting, and full room visibility help remote participants stay connected and interpret non-verbal cues.

This equipped multi-purpose room incudes two 85" displays (one to view remote participants - the other for presentation content), a lavalier mic for the presenter and two stick mics for participants (on the center of the counter in the front of the room), multiple ceiling speakers, two HD cameras (one to view the audience (between the two displays), the other the presenter (top of the pole on the left of the room)), and a 65"confidence display for the presenter (in front of the pole).

Defined Roles and Intentional Facilitation

Successful hybrid presentations depend on defined roles and intentional facilitation.

Assigning responsibility for presentation flow, remote inclusion, and technical management ensures balanced participation.

Structured interaction—such as pausing for remote input and minimizing in-room side conversations—prevents remote attendees from becoming secondary participants.

Consistency in platforms and collaboration tools—such as Zoom, Microsoft Teams, and CoreNexa — reduces friction and improves usability. Equally important is the use of digital-first content sharing, ensuring all materials are accessible regardless of location.

Organizations should also optimize presentation length and delivery cadence, standardize room configurations, and support users with training and pre-session checks. Avoiding common failure points—such as poor audio, room-dominated discussions, and inaccessible content—is critical to maintaining engagement.

When executed effectively, hybrid presentations deliver significant business value:

Inclusive participation with no “second-class” attendees
Improved understanding and decision-making through clear communication
Greater productivity by minimizing technical disruptions
Support for flexible work models
Stronger engagement and audience connection
Enhanced professionalism in client and stakeholder interactions
Productive presentation and meeting

Bottom line

Hybrid presentations are not just a technology challenge—they are a communication strategy.

When designed and delivered well, they enable clearer messaging, stronger engagement, and better outcomes.

When poorly executed, they create friction that impacts effectiveness, credibility, and results.

Click for more information

CORENEXA and Microsoft Teams

Wed, 01 Apr 2026 14:17:15 GMT

Using the most intuitive, situationally appropriate interface for the task.

The key to understanding CORENEXA and Microsoft Teams comes down to their core design focus:

CORENEXA is communications-first, built around telephony and UCaaS
Microsoft Teams is collaboration-first, centered on meetings and teamwork

They were intentionally designed with different priorities. When integrated, they complement each other—bridging gaps to deliver a more seamless, fully functional, and highly productive user experience.

What’s the Difference—and Why It Matters

In today’s business communications landscape, it’s easy to assume that all platforms serve the same purpose. Two names that often come up in conversation are CORENEXA and Microsoft Teams . While they may appear similar on the surface—both offering communication tools—they are fundamentally different in design, purpose, and use.

Understanding how they differ (and how they complement each other) is key to making smarter technology decisions for your organization.

Two Platforms, Two Different Roles

At a high level, CORENEXA and Microsoft Teams come from different worlds.

CORENEXA is a Unified Communications as a Service (UCaaS) platform. Its primary role is to function as a full-featured business phone system in the cloud . It replaces traditional PBX systems and delivers advanced telephony capabilities such as call routing, voicemail, SMS messaging, and contact center functionality.

Microsoft Teams , on the other hand, is a collaboration platform . It’s designed to bring people together through chat, meetings, file sharing, and integration with Microsoft 365 applications. While it does offer calling features, telephony is not its core strength.

CORENEXA: Built for Business Telephony

CoreNexa is designed with one primary goal in mind: delivering a powerful, flexible business phone system .

Organizations using CORENEXA benefit from:

Advanced call handling and routing
Auto attendants and call queues
Business SMS and MMS messaging
Voicemail and call recording
Contact center capabilities
Desktop and mobile softphone applications

For companies that rely heavily on voice communications—especially those with customer-facing teams—CoreNexa provides the depth and reliability expected from a modern cloud PBX.

Microsoft Teams: The Digital Workplace Hub

Microsoft Teams serves a very different purpose. It’s built to streamline collaboration and productivity across an organization.

Key features include:

Persistent chat and team channels
Video conferencing and virtual meetings
File sharing and real-time collaboration
Integration with Microsoft 365 tools like Word, Excel, and SharePoint

Teams replaces fragmented communication tools by creating a centralized workspace where employees can connect and collaborate efficiently.

The Key Differences

The distinction between these platforms becomes clearer when you compare their core functions:

Primary Focus

CORENEXA: Business telephony
Microsoft Teams: Collaboration and productivity

Calling Capabilities

CORENEXA: Full PBX-level features
Teams: Basic calling unless enhanced with 3rd party solutions integrated through MS Direct Routing.

Messaging

CORENEXA: Business SMS/MMS
Teams: Internal chat and collaboration

Contact Center

CORENEXA: Native support
Teams: Requires third-party solutions

In short, CORENEXA is engineered for how businesses communicate externally , while Teams is built for how employees collaborate internally .

Better Together: Integration, Not Competition

One of the most important points to understand is that CORENEXA and Microsoft Teams are not direct competitors in most environments.

In fact, they are often deployed together .

Through integration (such as Direct Routing), businesses can combine the strengths of both platforms:

Use Microsoft Teams as the user interface
Use CoreNexa as the telephony engine behind the scenes

This allows employees to make and receive business calls directly within Teams—while still leveraging the advanced calling features that CoreNexa provides.

A Simple Way to Think About It

If you’re looking for a quick analogy:

CoreNexa is your phone system
Microsoft Teams is your digital office workspace

Each plays a distinct role, and together they create a more complete communications solution.

Choosing the Right Approach

Your ideal setup depends on your business needs:

Choose CORENEXA alone if your priority is a robust, feature-rich phone system
Choose Microsoft Teams alone if your focus is internal collaboration
Choose both together if you want the best of both worlds—modern collaboration combined with enterprise-grade telephony

Final Thoughts

As businesses continue to move to cloud-based communications, understanding the difference between platforms like CoreNexa and Microsoft Teams is essential.

Rather than asking which one is better, the more valuable question is: How can they work together to improve communication, productivity, and customer experience?

In many cases, the answer isn’t choosing one over the other—it’s leveraging both strategically.

CORENEXA

(Communications-Centric)

How it’s structured

CoreNexa uses a telecom-style layout:

Menu → Calls, Voicemail, SMS, Contacts, Meetings
List view → recent calls/messages
Detail pane → contact or call controls

What it emphasizes

Softphone experience (dial pad always central)
Call control features (transfer, hold, record, 3-way)
Business SMS + voicemail (with transcription)
Presence + directory tightly tied to calling

Mobile UX feel

Feels like a modern PBX in your pocket
Optimized for handling inbound/outbound calls quickly
One-tap transitions: call ↔ SMS ↔ voicemail

Microsoft Teams

(Collaboration-Centric)

How it’s structured

Teams is organized around workstreams:

Chat
Teams (channels)
Calendar
Activity
Team calls and meetings

What it emphasizes

Persistent chat & channels
Meetings & video collaboration
File sharing + co-authoring
Integrated with Microsoft 365 ecosystem

Mobile UX feel

Feels like a workspace hub
Communication is threaded and contextual
Calling is present, but not the primary anchor (unless voice is added)

Resource Sharing

Solutions for Group Meetings

Wed, 24 Apr 2024 17:20:49 GMT

From Huddle to Meeting Rooms, Boardrooms, Training Facilities, Banquet Halls and Auditoriums

Although room video conferencing systems have been in use since the 90s, the significant expansion of videoconferencing use during the pandemic established the desktop client as the dominant video conferencing reference. With the move back to the office, specialized software was developed for services like Zoom, Teams, Google Meet, GoTo, and WebEx to connect and manage meetings in a collaborative space, allowing multiple participants (local and remote) to interact seamlessly during a meeting.

Whether installed in huddle rooms, meeting rooms, boardrooms, or large venues such as auditoriums or banquet halls, our AV solutions are engineered for ease-of-use and optimum audio and video performance based on the acoustics of the room. Our purpose-built systems for videoconferencing offer robust security, rich content sharing features, and superior performance.

Room Videoconferencing Services, Systems and Integrated AV

Devices for Meeting Venues

LPS is an authorized partner of Zoom and Microsoft for Videoconferencing Services. We offer licenses for Zoom and Microsoft Teams and meeting room devices from Poly, Yealink, and Lifesize that make it easier for teams to meet and collaborate, both in-office and with remote participants, . The devices provide high-quality video and audio conferencing and make it easier for remote participants to interact with everyone in the physical meeting room.

Equipment is available for Microsoft Teams, Zoom, Google Meet, and Cisco WebEx via their native services and interfaces. The equipment can also be used in device mode to connect a laptop or PC that is running almost all other services. In this case, the laptop or PC is using the resources - camera, mic, and speakers of the room system. Sort of like a WebCam on steroids.05085

The following are devices offered by Yealink and Poly. The device on the left is the Yealink MeetingBoard running in Zoom Rooms mode. The device on the right is a Poly X70 meeting bar running in Teams Rooms mode.

Devices from Yealink, HP Poly, Lifesize, BiAmp, Crestron and others support meeting services from Zoom, MS Teams, CoreNexa and others.

LPS is an authorized partner of Zoom, Lifesize, HP Poly, Lifesize and others.

Our Design Focus

Our designs involve a combination of technical expertise, aesthetic judgment, and a deep understanding of the intended use and users of the system. . We pay close attention to the following:

Needs Assessment

Understanding the specific needs and goals of the client, including the types of events or presentations that will take place, audience size, and the physical characteristics of the space.

System Design

Selecting the right mix of audio and visual equipment that fits the space and meets the needs identified. This includes considering speaker placement, microphone types, display sizes and locations, as well as connectivity options.

Acoustic Considerations

Managing acoustics to ensure clear sound transmission by addressing issues like echo, reverberation, and noise interference. This may involve the use of acoustic panels, carpets, and specialized ceiling designs.

Visual Planning

Ensuring that visual elements such as projectors, screens, and monitors are placed for optimal viewing from all angles and in varying lighting conditions. Attention to resolution and aspect ratio is also crucial to match content type.

Integration and Control Systems

Designing a system that integrates various components smoothly, allowing for easy control of audiovisual elements, often through centralized control systems or even remote access technologies.

User Interface Design

Creating user-friendly interfaces that allow users to easily manage and operate AV systems without needing specialized training. Simplicity and intuitive design are key.

Scalability and Flexibility

Designing systems that are scalable and flexible, allowing for future upgrades as technology evolves or as the needs of the space change.

Reliability and Support

Choosing high-quality, reliable equipment, and planning for ongoing maintenance and support to ensure the system remains functional and up-to-date.

Budget Management

Balancing the ideal system design with the available budget, finding cost-effective solutions that do not compromise on critical needs.

Compliance and Standards

Ensuring all designs comply with relevant standards and regulations, including safety and accessibility standards.

Effective AV design requires a multi-disciplinary approach, involving AV designers, architects, engineers, and IT specialists to create a cohesive and functional system.

The Finished Result

The following is a meeting room designed by LPS and outfitted with Yealink devices for Audio and Video Conferencing using Zoom as the meeting service. All components are integrated with the room and designed to support it's visual and acoustic characteristics.

The following auditorium was outfitted with microphones, speakers, projector, and a Lifesize videoconferencing system to support the video and audio characteristics of the space.

meet.corenexa.com

Tue, 16 Apr 2024 21:44:50 GMT

How to Quickly Join a CoreNexa Meeting

Enter the URL meet.corenexa.com in a Chrome, Firefox, Edge, or Safari Browser. . .

. . . or just click below.

Enter the Meeting ID , Your Name , and PIN followed by clicking on Join Meeting.

Browser Permissions

You will then be asked to give permission to use the camera and microphone . Once you have given permission, you will be asked to join the meeting once again.

If your camera or microphone are not selected appropriately, or, the wrong camera and mic were selected, click on the three dots on the CoreNexa Video display and select the appropriate camera and microphone.

Have a Good Meeting!

Solution-Centric Design and Support

Mon, 01 Apr 2024 19:01:09 GMT

For Phone Systems and Meeting Spaces - Huddle Rooms to Auditoriums

Solution-centric design is crucial for phone systems and meeting spaces because it ensures that these technologies effectively meet the specific needs and challenges of their users. Here's why it's important:

User Experience

Focusing on solutions helps create systems that are intuitive and easy to use, enhancing the overall user experience. This is essential for phone systems and meeting spaces, where efficiency and ease of use are critical.

Functionality Alignment

It ensures that the features and capabilities of the phone system or meeting space align with the actual requirements of the users. This means that the technology supports the tasks it needs to, without unnecessary complexity or missing critical features.

Adaptability

Solution-centric design often involves considering future needs and scalability. For phone systems and meeting spaces, this means the design can adapt to changing business sizes, structures, or collaboration needs without requiring a complete overhaul.

Efficiency and Productivity

By addressing the specific needs and workflows of users, solution-centric designs can streamline processes, reduce frustration, and save time, leading to increased efficiency and productivity.

Cost-effectiveness

Tailoring the design to the actual needs helps avoid spending on unnecessary features. It also ensures that the investment directly contributes to solving the business's communication challenges, offering better returns on investment.

Integration and Compatibility

Solution-centric design often involves ensuring that new systems can integrate seamlessly with existing technology stacks, reducing the likelihood of compatibility issues and leveraging existing investments. The following illustration reviews LPS Connect integrated with the Cloze CRM, as an example, and with Microsoft Teams where LPS Connect uses Direct Routing to fully integrate all LPS Connect voice and messaging features with Teams to create a very powerful collaboration workstation.

In Summary

Solution/Customer-Centric design in phone systems and meeting spaces is important because it ensures that the technology is user-friendly, meets actual needs, is adaptable, enhances productivity, is cost-effective, and integrates well with existing systems.

Design Process for Phone (UCaaS) Systems

Designing a solution-centric phone system involves several key steps to ensure that the system meets the specific communication needs of an organization effectively. Here’s what is typically involved:

Needs Assessment

The first step is to conduct a thorough assessment of the organization's communication needs. This includes understanding the volume of calls, the nature of the interactions, the need for international calls, integration with other communication tools, and any specific requirements like video conferencing or mobile access.

User Research

Identifying the users' needs, preferences, and pain points is crucial. This could involve interviews, surveys, or observation of current phone system usage to understand what works well and what doesn’t.

Technical Requirements Specification

Based on the needs assessment and user research, technical requirements are defined. This includes the necessary features, such as call forwarding, voicemail, conference calling, auto-attendant, interactive voice response (IVR), and integration capabilities with other software like CRM systems.

Integration Planning

If the phone system needs to integrate with other systems (like CRM, email, or calendar systems), the integration points and methods need to be planned and designed carefully to ensure seamless operation.

In the above illustration, LPS Connect's Click-to-Call and URL Agent APIs are enabled to launch Cloze CRM displays based on the CLID (Calling Line ID) and enable auto dialing via LPS Connect from Cloze telephone number fields.

The following illustration shows a Google Calendar entry integrated with LPS Connect's CoreNexa Browser and Mobile Clients. Both clients allow access to the native Google Calendar. Microsoft 365's Calendar is also integrated via Microsoft 365 SSO on the LPS Connect platform.

The following illustration shows LPS Connect's integration with Microsoft Teams . LPS’s Teams Integrator utilizes Microsoft’s Direct Routing function to offer LPS Connect’s calling services through Microsoft’s desktop and mobile dial pads and alerting interfaces. Additional information on this integration is available via Microsoft Teams and LPS Connect .

Our Business SMS product, reviewed in Introducing Business SMS , outlines LPS Connect's integration with Microsoft Teams to enable SMS messaging within a Teams Channel.

Our blog entry Sharing Information Across Applications reviews all the integrations and information available on the LPS Connect Platform.

User Experience Design

The interface and interaction design of the phone system should be user-friendly and intuitive. This might involve customizing user interfaces or designing specific workflows to meet the unique needs of the organization. The following illustration outlines all devices that can be associated with an LPS Connect extension along with the rationale for their use based on location, application, or physical need.

Our blog entry One Telephone Number - Three+ Devices offers more detail on each of the devices. Meet Your New Business Phone outlines how mobile devices have become a preferred device for keeping in touch with colleagues, business contacts and friends and family. Our Desktop Phone - A Versatile Communications Device with a Time Tested User Interface reviews the myriad of features and benefits associated with using this device.

Compliance and Security

Ensuring that the phone system complies with relevant regulations (like HIPAA) and implementing necessary security measures (like encryption and access controls) is critical.

Prototype and Test

Before full-scale implementation, a prototype or pilot can be tested with a small group of users to gather feedback and make necessary adjustments.

Implementation and Deployment

After finalizing the design and testing, the system is implemented and deployed across the organization. This phase often includes user training and support materials. Documentation for training and support is found in the Resources tab of the website.

Ongoing Evaluation and Support

After deployment, continuous monitoring, evaluation, and hands-on personalized support are necessary to address any issues, make improvements, and ensure the system continues to meet the organization’s needs effectively. We offer the attention and high-touch support necessary to close the “Technology Adoption Gap” so that the operational and financial value of the solution is optimized for our customers' business.

Summary

Designing a solution-centric phone system is a comprehensive process that involves understanding and addressing the specific communication needs of an organization, ensuring technical compatibility and user-friendliness, and planning for future scalability and integration.

AV Design of a Huddle Room, Meeting Room, Boardroom, Auditorium or Other Large Venue

The AV (audiovisual) design involves several key components to ensure that the space is functional, efficient, and user-friendly for presentations, meetings, and communication. Here are the main elements to consider:

Display Systems

This includes projectors, screens, or large-format displays such as LED or LCD panels. The size and type of display depend on the room size and the viewing distance of the participants.

Sound Systems

Quality audio is crucial, which involves the use of microphones, speakers, and amplifiers. The choice of microphones (wired or wireless, handheld, lavalier, or ceiling-mounted) will depend on the room's use, layout and audio characteristics based on certain measurement criteria..

Video Conferencing Equipment

For virtual meetings, video conferencing systems, cameras, and possibly dedicated conferencing hardware or software are essential. Cameras should be positioned to capture the entire room or focus on the speaker. Devices are available to support any environment from huddle room to auditorium.

Control Systems

Integrated control systems allow users to manage AV equipment, lights, and sometimes even room climate from a central interface. These systems can be custom-designed with touch panels, remotes, or even mobile device integration.

Connectivity and Interfaces

Adequate provisions for connecting laptops, tablets, or other devices are necessary. This includes HDMI, USB, VGA ports, and wireless connectivity options like Bluetooth or Wi-Fi.

Acoustics and Soundproofing

Room acoustics play a significant role in ensuring clear audio. Soundproofing and acoustic treatments can minimize echo and external noise, enhancing speech intelligibility.

Lighting

Proper lighting is important for visibility and to prevent glare on screens. Adjustable lighting systems that can be controlled based on the time of day and type of meeting are beneficial.

Furniture and Layout

The room's layout and furniture should accommodate the necessary AV equipment and provide comfortable seating and visibility for all participants. Consideration for ADA compliance (for accessibility) is also important.

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Network and Power Supply

Reliable power sources and network connectivity are crucial for the functioning of AV equipment. Ensuring there are enough outlets and network ports, along with robust Wi-Fi, is essential.

Integration and Testing

Ensuring all components work together seamlessly is critical. This involves integrating the AV systems and conducting thorough testing to prevent technical issues during meetings.

Summary

The design should be user-friendly and adaptable to the specific needs of the users, with training provided for staff to operate the equipment effectively.

Referenced in this post:

Direct Routing

Microsoft Teams and LPS Connect

Introducing Business SMS

Sharing Information Across Applications

One Telephone Number - Three+ Devices

Meet Your New Business Phone

Our Desktop Phone - A Versatile Communications Device with a Time Tested User Interface

CORENEXA Video

walter@lpsav.com (Walter Sebastian) — Mon, 11 Mar 2024 22:07:05 GMT

Now included with every LPS Connect extension

CORENEXA Video is now included at no additional cost with every LPS Connect extension. This allows you to leverage video whenever it’s most effective or necessary for engaging with employees, customers, or suppliers, without the need to schedule and use other video meeting services such as Zoom, Teams, Meet, or WebEx. It supports using video as a conversational tool, not just for formal meetings. You can make 1:1 video calls or use your own free virtual meeting room where employees, customers, or suppliers can easily join without requiring a downloaded application.

Video Communication: How Did We Get Here?

It’s easy to take video calls for granted today. With a click, we can jump into a Zoom meeting, join a Teams call, or catch up face-to-face with someone across the world. But the idea of video communication didn’t start with the internet—or even computers.

In fact, it began shortly after the telephone itself.

Back in the late 1800s, people quickly realized that hearing someone wasn’t quite enough—they wanted to see them too. The concept was there, but the technology simply wasn’t ready yet. What followed was a decades-long journey of innovation that slowly turned that idea into reality.

The Early Days: A Vision Ahead of Its Time

The first real attempt at video calling came in the 1960s with AT&T’s Picturephone, introduced at the 1964 New York World’s Fair. It was a remarkable achievement—but also expensive, bulky, and ahead of what most people were ready to adopt. Still, the seed was planted.

Building Momentum: 80s and 90s Innovation

Fast forward to the 1980s and 1990s, and things started to get interesting. Advances in digital networks and video compression made video conferencing more practical—and slightly more affordable. Companies like PictureTel and VTel began developing commercial systems, mostly for large enterprises. It wasn’t mainstream yet, but the foundation was being built.

The Internet Changes Everything

The late 1990s and early 2000s marked a turning point. With the rise of the internet and broadband connectivity, video communication finally started becoming accessible. Businesses adopted it first, followed by everyday users. Then came a major milestone: Skype’s launch in 2003. Suddenly, people around the world could make video calls for free or at very low cost. That’s when video communication really began to scale.

The Cloud Era and the Remote Work Boom

By the 2010s, cloud technology transformed everything again. Video conferencing platforms became easier to deploy, easier to use, and far more affordable. Then came 2020. The COVID-19 pandemic didn’t just increase usage—it made video conferencing essential overnight. Platforms like Zoom, Microsoft Teams, and Google Meet became household names as businesses, schools, and families all moved online.

What’s Powering It Today: WebRTC

One of the biggest behind-the-scenes breakthroughs is WebRTC (Web Real-Time Communication). In simple terms, it allows video and audio communication to happen directly in your browser—no downloads, no plugins, no hassle. This has made real-time communication faster, simpler, and more accessible than ever before.

WebRTC - Harnessing the Power of the Browser and the Network

The introduction of WebRTC (Web Real-Time Communication) technology has been a major advancement in the way real-time communication occurs on the web. Unlike previous technologies, WebRTC allows for direct video, audio, and data communication between browsers and devices without the need for additional plugins or third-party software. This development has significantly benefited applications requiring real-time interaction, such as video conferencing, live streaming, and peer-to-peer file sharing, by simplifying the process and making it more accessible.

Looking forward, the anticipated next phase of evolution in video and real-time communication technologies is expected to come from the integration of WebRTC with various digital tools and platforms. This means that WebRTC could be more deeply embedded within productivity suites (like Microsoft Office or Google Workspace), social media platforms, and specialized tools specific to certain industries. The goal of these integrations is to offer users a more seamless and cohesive experience, allowing them to effortlessly transition between different tasks and types of communication without needing to switch applications or environments.

For example, integrating WebRTC with a productivity suite could enable users to start a video call directly within a document editing session, facilitating real-time collaboration. Similarly, social media platforms could use WebRTC integrations to enhance live streaming capabilities or enable direct, real-time communication between users without leaving the platform.

This evolution aims to create a more interconnected and user-friendly digital ecosystem, where the barriers between different services and types of communication are minimized, enhancing productivity and user engagement.

CORENEXA Video and WebRTC

LPS Connect's UCaaS offering, CORENEXA, incorporates WebRTC based video and collaboration as a component of its unified communications platform. LPS Connect supports voice communications, sophisticated call routing, SMS/MMS messaging, and now WebRTC based video and screen-sharing working in concert with Google and Microsoft contact and calendar integration. Voicemail, call history, and call and video recording round out it's total capabilities.

One-to-One Ad-hoc Video via Community Contacts

CORENEXA Video, functionally integrated with LPS Connect voice, chat messaging, and texting through a common user interface, is a great spontaneous video application for organizations that are using LPSConnect for their voice and texting communications in concert with services such as Zoom, Microsoft Teams, Google Meet, and Cisco WebEx, among others for multi-participant video meetings. LPS Connect internal/ Community users can easily connect to each other, 1 to 1, by clicking on the "Start a Meeting" prompt located within the contacts record as illustrated below. Once the call is established, both parties will connect in a new browser window after agreeing to join the session. They can then share information, exchange files, and record the session for archival purpose

CORENEXA video is offered free of charge . Video calls can be made as easy as a voice call or text message making CORENEXA the go-to solution for spontaneous or un-scheduled 1 to 1 video.

Inviting Meeting Part icipants

Participants outside of the Community /LPS Connect phone system can easily connect via a browser by using the meet.corenexa.com URL followed by a Meeting ID, Your Name, and PIN. There is no need to download any software making connections possible on ANY device and ANY browser (Chrome, Edge, Safari, or FIrefox) - ANYWHERE. Meeting ID’s and PINs are generated for Private, Un-Scheduled and Scheduled Meetings and are Permanent for Rooms. PINs can be changed periodically to maintain security.

You're free to test it out Now. Give us a call and we'll provide you with a Meeting ID and Access PIN. It's that easy.

Multi-participant Meetings via Un-Scheduled - Scheduled Sessions and "Permanent” Rooms

Multi-participant video meetings (up to 100) and screen sharing is available via always-on "Rooms" or immediate/scheduled "Meetings." both accessible via CoreNexa's user interface. Rooms can be assigned to individuals or groups and are always available for a meeting, much like physical meeting rooms. Immediate and Scheduled meetings can be set up by any user with scheduled meetings automatically added to either Google Workspace or Microsoft 365 calendars along with the ability to add participants with their respective calendar invites. Both private 1 to 1 and multi-participant meetings (Room or Immediate/Scheduled) can be recorded.

For "Rooms," the permanent "Meeting ID" and "Moderator Key or Access PIN" are all that are required to start a meeting at any time. Starting a meeting is as easy as opening a browser, entering the " meet.corenexa.com " URL, your name, and Moderator Key or Access PIN.

Form Factors

There are many ways that CoreNexa can be used to support an application or a specific environment, ranging from a mobile device, laptop, or Chromebook tablet to an 85" display in a meeting room or projector in an auditorium. This flexibility ensures that the right device and environment is available to productively hold a meeting.

For the Meeting Room - Room Videoconferencing Services, Systems and Integrated AV

In addition to CoreNexa UCaaS with video conferencing, LPS is also an authorized partner of Zoom. We offer both licenses and meeting room devices from Poly, Yealink, and Lifesize that make it easier for teams to meet and collaborate, both in-office and with remote participants, . The devices provide high-quality video and audio conferencing and make it easier for remote participants to interact with everyone in the physical meeting room.

The Finished Result

The following auditorium was outfitted with microphones, speakers, projector, and a LifeSize videoconferencing system to support the video and audio characteristics of the space.

Please look out for a future post on meeting room devices offered by LPS.

In the meantime, if you have any questions regarding this post or video conferencing in general, please do not hesitate to reach out to us.

Introducing Business SMS

walter@lpsav.com (Walter Sebastian) — Mon, 29 Jan 2024 20:10:10 GMT

Exceptionally Effective and Direct Channel to Reach Customers

In the fast-paced world of digital marketing and direct communications, SMS (Short Message Service) stands out as an exceptionally effective and direct channel to reach consumers. With its remarkable open rates and immediate delivery, SMS cuts through the noise of more saturated platforms, offering businesses a unique opportunity to engage with their audience on the most personal of devices – their mobile phones. This powerful tool, when used responsibly and creatively, opens up a world of possibilities for businesses to connect with their customers in real time, foster lasting relationships, and drive meaningful engagement in just a few concise, impactful words.

Using SMS (Short Message Service) for marketing and direct communications offers several benefits:

High Open Rates

SMS messages typically have higher open rates than emails, ensuring that your message is more likely to be seen.

Immediate Delivery

SMS is delivered almost instantly, making it ideal for time-sensitive messages.

Direct Communication

SMS allows for direct communication with customers, creating a more personal connection.

Wide Reach

Most people have mobile phones capable of receiving SMS, broadening your potential audience.

Cost-Effective

SMS marketing can be more cost-effective compared to other forms of advertising like print or online ads.

Simplicity

SMS messages are short and to the point, which can be more effective in grabbing attention.

No Internet Required

Unlike email or social media marketing, SMS doesn't require an internet connection, reaching users who may not have regular online access.

High Engagement Rates

SMS often sees higher engagement rates than other marketing channels.

Easy to Track

You can easily track delivery rates, open rates, and responses to measure the effectiveness of your campaigns.

Integration with Other Channels

SMS can complement and integrate with other marketing channels, such as email or social media.

It's important to use SMS marketing responsibly and in compliance with legal regulations, as misuse can lead to negative perceptions and legal penalties.

Wide Range of Functionality

With our comprehensive SMS platform, you get a wide range of functionality, all with your existing phone numbers and managed through an intuitive portal. Capabilities include:

Number-sharing

Multiple users can share a single SMS number. A single user can have multiple SMS numbers.

MMS support

Send and receive MMS messages for a rich media experience.

Address book

Separate and sync contacts across multiple devices.

Message blasts

Reach a large number of users with a single message.

Reminders

Send automated reminder messages.

Drip campaigns

Send automated time-released communications.

Keyword auto-replies with QR code generator

Send automatic replies for specific keyword inquiries.

Canned responses

Respond consistently to regularly asked questions.

Away message auto-responder

Easily set up a message for when you need to step away.

Conversation history

See the full history of your text threads.

Multi-device sync/support

Use your account on multiple devices.

Mobile app (iOS and Android)

Keep in touch, even when you’re on the go.

Help management

Provides examples and describes how to use or configure each setting.

Integrations

Real-time integrations with CRMs, reservation systems, webhook and other systems. MS Teams included.

Business SMS and Microsoft Teams

Business SMS adds to the range of LPS Connect offerings that integrate with and add value to Microsoft Teams. Our Microsoft Teams Integrator supercharges Microsoft Teams by augmenting basic chat, video conferencing, and collaboration features with robust enterprise voice capabilities to deliver a powerful and comprehensive, unified communications and collaboration platform. It also supports interoperability with non-Microsoft products, both inside and outside of the organization. These products may be used for specialized applications or environments.

Our suite of meeting room solutions bring Microsoft Teams into the meeting room and provide a comprehensive offering that supports all environments from mobile device to the desktop to the meeting room and beyond.

Our Business SMS integration completes our Teams offerings by adding SMS messaging. Inbound messages are delivered to a pre-assigned Team and Channel to add to the Channel messaging string and alert the user while working within the Team’s application.

In Conclusion

SMS marketing emerges as a uniquely powerful tool in the realm of digital communication, blending immediacy, accessibility, and personalization to create impactful connections with audiences. Its unparalleled open rates and direct reach make it an indispensable asset for businesses looking to cut through the digital clutter and engage customers in a meaningful, timely manner. As the digital landscape continues to evolve, SMS stands as a testament to the enduring power of simple, direct communication, offering businesses a reliable, cost-effective way to reach their target audience, build lasting relationships, and drive successful marketing outcomes in an increasingly mobile-centric world.

Please Contact US with any questions or for additional information on Business SMS.

Sharing Information

Tue, 07 Nov 2023 16:56:00 GMT

In the modern business world, information serves as the lifeblood of a company. It is the key to making informed decisions and staying ahead of the competition. With the advancement of technology, we now have access to more information than ever before. This availability of information presents opportunities for growth and innovation. By harnessing the power of information, businesses can gain valuable insights into consumer behavior, market trends, and operational efficiency. This allows them to make data-driven decisions that can drive their success in the rapidly evolving technology and business landscape.

There is a multitude of information available from LPS Connect ranging from downloadable call records and messaging events to voice messages with transcription forwarded to email and recording of calls and video events, both available as a download. Additionally, information integrated and available from other sources such as centralized contact databases, telephone numbers from CRM's and websites, and full Microsoft Teams integration provide workflow enhancements that streamline communications and make organizations more productive.

Share Contacts and Calendars with . . .

LPS Connect allows you to authenticate and sign into CoreNexa with either Google Workspace or Microsoft 365. Once authenticated, both calendars and contacts are available within LPS Connect to enable their shared use. Having a single universal contact file for multiple applications offers many benefits, among them:

Centralized Management : You can update contact information in one place, and the changes will reflect across all applications using that file.

Consistency : Ensures that all applications access the same, most current information, reducing discrepancies.

Efficiency : Eliminates the need to update contact details in multiple places, saving time and effort.

Ease of Backup and Transfer : With one central file, backing up or transferring contacts becomes simpler.

Integration and interoperability : Enhances the ability of different applications to work together smoothly, as they are all referencing the same data source.

Reduced Storage Space : Instead of having multiple copies of the same information, you save storage by having a single file.

Overall, it streamlines the management of contact information and enhances the user experience across various applications.

Microsoft Teams Integrator - "Seamless Integration"

With over 115 million active daily users, Microsoft Teams is one of the most relied-upon collaboration tools in the world. Many users manage every facet of their workday in the tool, so it’s critical for their secondary or supplemental applications to seamlessly integrate.

LPS Connect’s Microsoft Teams Integrator supercharges Microsoft Teams by augmenting chat, video conferencing, and collaboration features with robust enterprise voice capabilities to deliver a powerful and comprehensive, unified communications and collaboration platform. It also supports interoperability with non-Microsoft products, both inside and outside of the organization. These products may be used for specialized applications or environments.

With our integration in place, employees can remain logged into Teams without losing the high quality, reliable calling and call routing functionality of LPS Connect. There’s no need to jump in and out of tools or platforms to accomplish a day’s work, making this new integration an essential and high value add-on for any organization with Teams users.

LPS’s Teams Integrator utilizes Microsoft’s Direct Routing function to offer LPS Connect’s calling services through Microsoft’s desktop and mobile dial pads and alerting interfaces. The integration supports In-call hold, 3-way calling, call transfer, call waiting, attended/unattended transfer, call history, voicemail (using Microsoft’s or LPS Connect’s voicemail), voicemail to email, extension dialing between Teams users and non-Teams users, and star code shortcut functions. This functionality is augmented by a full portfolio of call-handling features inclusive of 1-6 digit extension dialing, auto attendants, virtual attendants, nested attendants, call queuing, automatic call distribution, call routing time frames, ring groups, and directed call pickup to name a few.

Call Detail Records - CDR

Call Detail Records (CDR) of both inbound and outbound calls are available on LPS Connect and are important to businesses for several reasons:

Billing and Accounting : They provide detailed information about calls made and received, including time, duration, and cost, which is essential for billing purposes.

Usage Analysis : Businesses can analyze call patterns to make informed decisions about operational needs, such as staffing requirements and peak hours.

Network Performance : CDRs can help in assessing the performance of the telecommunication network by identifying call failures, service quality issues, and traffic congestion.

Fraud Detection : By monitoring unusual patterns, such as an unexpected high volume of international calls, CDRs can help in detecting and preventing fraudulent activities.

Compliance and Legal Requirements : They serve as an official record and can be used to comply with legal regulations or in litigation for evidentiary purposes.

Security : CDRs can also be used to trace harassing or threatening calls, contributing to security efforts.

Customer Service : For customer service centers, CDRs help in evaluating call response times, service level agreements (SLAs), and customer interaction quality.

In essence, CDRs are a valuable source of data for managing telecommunications, ensuring customer satisfaction, and maintaining the overall efficiency of phone system operations. Call Detail Records are available in LPS Connect's Automation Manager accessible via the Corenexa Browser App or directly from the management portal.

Voicemail, Voice to Text, and Call Recording

Voicemail

A mailbox can be associated with an extension or used as an announce-only voice mailbox to provide customers with a prerecorded message when they choose an option through an Auto Attendant. After a voicemail is received, LPS Connect will send an email or text to any valid email account or text message number associated with the extension as configured in the company portal. The message will include the date and time of the call, the duration, Caller ID (if provided), the mailbox number and an attached WAV file that can be played on a PC/Mac or mobile device. Transcription is available as an option to allow a visual overview of the message for quick reference. Auto-delete can be configured to occur after a configurable time, or as soon as the messages are emailed.

Voice to Text Transcription option

Available as an option to convert Voicemail WAV files to text to provide a visual read of the contents of the messages.

Voice messages that are stored on LPS Connect can be shared with others via email, via download, or thru the "Share" function on mobile devices.

Call Recording option

Both inbound and outbound calls can be recorded and will appear on the CoreNexa Browser/Desktop App. You can record all of your calls, some of them or even parts of calls. On-demand Call Recording can be activated, paused, and even resumed during a call with a click of a single button. All of this initiated and downloaded from a single screen in the CoreNexa Browser/Desktop App.

Chat and Text Stream (SMS/MMS) Export

LPS Connect supports both Community Chat and SMS/MMS Texting. In an increasingly mobile world, businesses need convenient and quick ways to connect and communicate with customers. Customers’ preference for using text messages to contact businesses is growing rapidly, and CoreNexa SMS opens up an essential communication channel using your business phone number.

Both Chat and SMS/MMS Texts are available via both Browser/Desktop and Mobile Apps. Both Chat and Text streams can be downloaded via the Browser/Desktop Apps for archival purposes.

Click to Call and URL Agent - APIs for browser based CRMs and other Websites

Click-to-call is installed as a browser extension and activated within the browser itself. Once activated, the extension becomes an icon on the browser toolbar. Click the icon and sign in. The extension allows the activation and deactivation of the feature on a site by site basis. Click on any telephone number on the webpage, click Call and connect.

URL Agent turns any telephone number or name received by the Desktop Set or Browser/Desktop App into an active inquiry field. When a call is received, the URL Agent window indicates that an inbound call is being received, lists the callers name and number, if available, and will pop a browser window that has been pre-defined in the URL Agent's settings.

Email

From Contacts : : An email can be sent directly from contacts in either the Browser/Desktop or Mobile App. Again, this contact list can be populated with either Microsoft or Google Contacts. It is also available via Community and Personal contacts.

From Voicemail : : After a voicemail is received, LPS Connect will send an email to any valid email account or alias that is entered into the company portal. The message will include the date and time of the call, the duration, Caller ID (if provided), the mailbox number and an attached WAV file that can be played on your PC or mobile device. You can also set up auto-delete for voicemail messages after a configurable time, or as soon they are emailed. Voice to text transcription is available as an option.

To/From Hosted Fax : : Allows you to send and receive faxes via your email client. This feature provides immediate access to faxes—anywhere, anytime and from any device.

The following document provides more detail on this subject.
Workflow Content Access and Integration

Please reach out to us with any questions or for more information.

Meet Your New Business Phone

Tue, 21 Mar 2023 18:35:00 GMT

The New Normal in Business Communications - The SmartPhone

Since their introduction, iPhone and Android smartphones have experienced a wave of unprecedented innovation and market acceptance.

Smartphones are now the preferred device for keeping in touch with colleagues, business contacts, friends and family, - accessing information, social media and entertainment, and - staying connected at home and in the office.

Their intuitive and easy-to-use design, combined with their powerful processing capabilities and the availability of a broad range of apps has made them the ideal device for communicating, sharing and interacting with the world.

The smartphone has become the dominant form of communication for several reasons.

First , the convenience of having a powerful computer in our pocket, along with the ability to support voice calls and send and receive text messages, has revolutionized how people communicate.
Second , the evolution of data networks (such as 4G and 5G) has allowed for high-speed mobile data usage, enabling users to send videos, photos, and longer messages quickly and reliably.
Third , the accessibility of the mobile app market has allowed users to customize their experience, as it offers various services and apps, such as email, social media, CRMs, and video calls.
Finally , the plummeting cost of smartphones has made them more accessible to a wider range of people, meaning that people no longer have to rely on computers and landline phones for communication.

The Concept of BYOD - "Bring Your Own Device"

The concept of BYOD began to gain traction in the early 2010s as companies increasingly sought to provide employees with more flexible mobile tools and collaboration options in the era of mobile device proliferation. The trend has been further accelerated by the growth of cloud computing and increasing adoption of mobile devices for business use.

Businesses have adopted BYOD for a number of reasons.

There is no need to invest in hardware and software for employees since they can use their own devices. This can result in significant cost savings in terms of upfront payments and maintenance costs.
It helps increase productivity as employees are able to work on their own devices, which they know how to operate, thus avoiding learning curves.
It allows access a wider range of devices, as each employee has a device that they are familiar and comfortable with and therefore the potential to access a broader range of hardware and software that the business wouldn't normally have access to.
And, enables them to be more flexible as they can allow their employees to work from any location they choose, as long as they are connected to the company's network via their own device.

Businesses continue to explore flexible working models, and with the accelerated evolution of technologies like cloud computing, video conferencing, and online collaboration tools, it is becoming easier and more convenient for businesses to accommodate remote work.

Remote work also offers more flexibility and greater autonomy to employees, which makes it increasingly attractive to them.

As more companies recognize the cost savings associated with remote work, it is likely that this trend will accelerate.

Work From Anywhere with CoreNexa Mobile - Powered by LPS Connect

CoreNexa Mobile, working in concert with LPS Connect enables employees to productively work from anywhere. Whether they’re in the office, at home, or on the road, they can make and take calls, message, meet, collaborate, and respond to voice messages as if they were right at their desks. All supported by a compelling and natural UC (Unified Communications) user interface.

Unified Communications (UC) is an umbrella term that describes the integration of multiple communication technologies, such as voice, video, messaging, and data, into a single platform. The goal of UC is to improve the speed, efficiency, cost, and overall user experience of communication. UC can be used to streamline business processes and improve customer service through the integration of real time analytics, CRM, and contact center systems.

By optimizing collaboration, UC can even help to boost employee productivity. In addition, UC can increase organizational agility through the following:

Never Miss an Important Business Call

Clients and work associates can easily reach employees through a common business number that will automatically be extended to their smartphone and mobile app. Eliminating the necessity to track down employees on multiple numbers, the LPS Connect Mobile App improves and streamlines communications, and seamlessly connects a distributed and fast-moving workforce.

Connect a Distributed Workforce

CoreNexa Mobile on LPS Connect supports the virtual business office, enabling employees to connect seamlessly anywhere they need to conduct business on both iOS and Android devices via WiFi or Cellular networks. Communicate in voice, text, and video and meet and collaborate in personalized or group virtual meeting rooms. Add employees to your organization from anywhere based on subject matter expertise as opposed to location. A distributed workforce opens up new business opportunities.

Protect and Optimize Your Business

Calls are directed to and originated from an employee’s smartphone via LPS’s CoreNexa app without revealing any of the employee's personal information. Your business number is re-enforced and your business assets such as customer directories, inbound and outbound call history, voicemail, and text messages are centralized, stored, and protected.
CoreNexa Mobile and LPS Connect makes it easier, more secure and flexible for BYOD work environments, supporting features such as.

Automated attendants to route calls to the most appropriate end-point/extension

Ring groups
Shared company phone directories
Business call management
Business call history
Business-based texting
Announced and blind call transfer
Group virtual meeting rooms
2-3 digit extension to extension dialing
Visual and audio access to voicemail with message management (callback, message, share)
Distinctive ringing for the business number

The value of CoreNexa Mobile working in concert with LPS Connect lies in its ability to improve communication, collaboration, and customer service.

Meet Your New Business Phone - Take Your Business Anywhere

One of a Trio of Devices to Keep You Connected

CoreNexa Mobile operates in concert with our browser based PC/Mac/Linux UC Client and desktop phone to offer the most appropriate device for the application, environment, and situation.

The Desktop Phone offers a time tested user interface to support making and taking calls at a moments notice on a purpose-built device with context-sensitive auto-prompting feature support.

CoreNexa Mobile allows the same, operating from anywhere with incremental functionality such as access to personalized, group, and scheduled video meeting rooms, messaging, visual voicemail, call history, and access to multiple contact lists (Google and Microsoft included).

The Browser Based UC Client provides the real-estate to make and take multi-media calls with a fully interactive and information intensive interface, operating stand-alone or as an adjunct to our Desktop Phone for Contacts, Voicemail, Messaging (Chat and SMS) , Call History, and Video with Collaboration. And for CoreNexa Mobile and the Desktop Phone, it offers more real-estate for visual voice messages, texting, video, and meetings with collaboration.

What's in Store for the Future

As our smartphones become more powerful and more connected, they will increasingly be used as the go-to device for our everyday personal and business lives. 5G technology is already bringing us faster internet speeds, which will allow us to connect to the world faster than ever and access more powerful applications and services than ever before.

Augmented reality and virtual reality will continue to be a big part of the smartphone experience, as they provide an immersive way to interact with and experience the world.

More advancements in artificial intelligence, machine learning and natural language processing will provide us with smarter and more personalized experiences.

Finally, as wireless charging becomes more mainstream and battery technology continues to improve, smartphones will become even more convenient and efficient.

Supporting Information and Documentation

LPS Connect at a Glance, click here

CoreNexa Mobile on LPS Connect, click here

Meet your new Business Phone, click here

Use One or All Three, click here

Mobile App Best Practices, click here

Our Desktop Phone

Mon, 12 Sep 2022 17:08:00 GMT

A Versatile Communications Device with a Time Tested User Interface.

Our T54 Business Class Desktop Phone incorporates a time tested user interface that offers the optimum in versatility, ease-of-use, feature activation, and quality of user experience.

The device is purpose-built to be available at all times, ready to make and take calls at a moments notice via a handset, headset, or business-class speakerphone.

All features are activated via an interactive display with supporting feature keys. The display is divided into five sections that include the following:

Top Line Information Bar

Lists the Activated Feature (Name, Transfer, Transfer to, Conference, Ringing, Talking, Forward to) , Voicemail and Recent Call Icons, with the number of recent received calls and voice messages, and Time and Date.

Feature Keys

On both left and right of the Main Display can be used to represent various one-click to activate system features (Lines, Call Park Zones, BLF (Busy Lamp Fields) Extensions, Speed Dial Numbers, and Intercom) .

Main Display

Used as a display area to add additional and supportive information to a feature, event, or list. For example, the display will display a list of recently received calls when the device goes off-hook (ready to dial a call) .

Bottom Line Soft Keys

Used to present Context Related auto-prompting feature support for all system features ( Directory, Transfer, Hold, Conference, Call Split, Call Swap, Manage Conference, Call, End Call, Intercom, DND, Answer, Reject, Silence, Cancel, and Device Menu ) .

All work in concert to make feature access and call control as easy and effortless as possible.

T54 + CoreNexa - A Powerful Multi-Media Workstation

The functionality of our Desktop Phone can be extended by associating our Browser UC Client to add applications such as Contacts, Messages (Chat and SMS) , Visual Voicemail, Video and Collaboration, and always available Multi-media Meeting Rooms that seat up to 100 participants. The UC Client can be run on any PC, Mac, Linux PC, or Chromebook to build a very powerful desktop workstation.

Directory(s) - Contacts

The Desktop Phone includes a Contact Directory supported directly on the phone as well as via CoreNexa using Click-to-Call to dial phone numbers associated with the Contact.

Click-to-Call

Click-to-Call, an LPS provided extension available for both Google Chrome and Microsoft Edge Browsers, offers the ability to make calls from any browser based app, inclusive of contact directories like Google Contacts, CRM applications, Email applications, Contact pages, essentially any web page containing a telephone number.

An overview of Click-to-Call can be viewed at this link .

The Chrome and Edge browser extension is available at this link .

The Click-to-Call extension must be activated by LPS and associated with an extension number prior to its use.

In the above illustration, Google Contacts is integrated with the UC Client and dialed by using the Click-to-Call feature. A record of the call is available via Call History. Contact information is also available via a Personal directory as well as via a directory of all users (Community) on the system.

The Contacts Directory on the Desktop Phone is populated with a downloaded file offered and supported by LPS. Calls are made via a Directory function on the phone and listed in the Main Display area.

Call History

Call History is available on both the Desktop Phone and adjunct UC Client. The UC Client offers an interface with a very powerful search engine along with much more record detail. Click-to-Call is used to redial entries in Call History.

Voicemail

Voicemail is accessed via the Desktop Phone via a dedicated Voicemail button and the UC Client with or without Voicemail to Text. Access is audio only via the Desktop Phone and audio and visual via the UC Client. When selecting a voice message to hear or view, all voice messages associated with that caller are presented with an option to dial the caller back using Click-to-Call. This ensures that all voice messages are viewed prior to calling the party back.

Selective Transfer and Call Forward

To ensure that calls are always presented to the most appropriate destination, Transfer within a call and Forward prior to answering a call provides the end-user with options to use either when necessary. An inbound call may contain a CLID destined for a more appropriate person. An answered call may be better served by another person based on subject matter expertise.

Three and Multi-Party Conferencing with Conference Management

A powerful feature of the T54 Desktop Phone is the ability to support a Multi-Party Conference with Management features such as individual mute, individual hold, individual remove, and conference split to converse with individual members. Additional members can be added to the Conference while the conference is in session. Outside lines must be available to support the total number of participants, not to exceed ten (10). Outside lines must be available in order to include people that are not members of your system.

Expansion Modules

The versatility of the Desktop Phone is demonstrated through the addition of the EXP60 Expansion Module and W56H Cordless Handset. The EXP60 offers 60 additional buttons to turn the T54 Desktop Phone into a powerful answering position. The W56H adds in office mobility by extending the reach of the T54 by allowing you to continue your conversation while moving throughout your office or building.

One of a Trio of Devices to Cover Calls and Support Working from Anywhere

The Desktop Phone operates in concert with our Mobile App and PC/Mac/Linux UC Client to offer the most appropriate device for the application, environment, and situation. The Desktop Phone offers a time tested user interface to support making and taking calls at a moments notice with context-sensitive auto-prompting feature support. The Mobile App allows the same operating from anywhere with incremental functionality such as video meetings, access to always available meeting rooms, messaging, visual voicemail, call history, multiple contact lists, and access to Virtual Attendant management. The UC Client provides the real-estate to make and take multi-media calls with a fully interactive and information intensive interface, operating stand-alone or as an adjunct to our Desktop Phone for Contacts, Voicemail, Messaging (Chat and SMS) , Call History, and Video with Collaboration.

And of course, all operating, from any location, at the same time, offering the optimum in call support and coverage.

Who knows, the next call could be from your most important customer or could become your largest and most profitable customer!

Supporting Documentation

We invite you to browse through the following set of documentation to gain a full understanding of the ease and operational benefit of Desktop Phones offered on LPS Connect.

T54 Quick Reference

Time Tested User Interface

UC Client Accessory

Click to Call Overview

Call Handling

Transferring a Call

Conferencing Two Active Lines

Creating and Managing a Three-Party Conference

Creating and Managing a Multi-Party Conference

Managing a Conference

Selective Call Forward

Using a Cordless Handset with the Desktop Phone

LPS Connect Overview

Microsoft Teams on LPS Connect

Tue, 19 Jul 2022 00:18:00 GMT

Call Processing Enhanced Collaboration

Microsoft Teams is a messaging app for your organization — a workspace for real-time collaboration and communication, meetings, file and app sharing - all in one place, all in the open, all accessible to everyone.

And now, in concert with LPS Connect, able to call anyone, anywhere on the PSTN (Public Switched Telephone Network) or within the LPS Connect PBX itself.

Meet, Chat, Call, and Collaborate on One Interface

LPS Connect’s Microsoft Teams Integrator supercharges Microsoft Teams by augmenting basic chat, video conferencing, and collaboration features with robust enterprise voice capabilities to deliver a powerful and comprehensive, unified communications and collaboration platform. It also supports interoperability with non-Microsoft products, both inside and outside of the organization. These products may be used for specialized applications or environments.

Microsoft Direct Routing offers several key benefits for organizations looking to enhance their communication infrastructure. By leveraging Direct Routing, businesses can connect their existing telephony system to Microsoft Teams, providing a seamless integration that enhances flexibility and scalability. This approach allows for significant cost savings by utilizing existing telephony investments and reducing the need for additional hardware to support paging systems, security systems, entry systems, and other digital devices associated with the phone system. Additionally, Direct Routing provides advanced call control features, robust security, and the ability to maintain compliance with regulatory requirements. This all results in a unified communication platform that boosts productivity and collaboration across the organization.

Make Sure Important Calls are Covered

LPS Connect call-handling features enable in-bound calls to be directed to a particular person, SME (subject matter expert), Ring Group, device, location, or environment such as a meeting room. This ensures that the calls are directed to the most appropriate end-point so that the call is handled efficiently and properly. Telephone numbers supporting inbound calls can be used for special clients, support requirements, geography, and the like.

Although a tad busy, the above image illustrates the routing capabilities of LPS Connect. Just follow a call along the grey lines to functions such as Time of Day routing, ring groups, auto and nested attendants, Automatic Call Director's/ACD's, analog and digital interfaces and finally to it's ultimate destination - on a myriad of devices - desktop phone, browser and mobile clients, Microsoft Teams clients, and specialty environmental devices that support all areas of the connected business.

Access LPS Connect via " Calls " on the Teams Navigation Bar

Once the integration is set-up MS Teams users will see the native Microsoft dialpad under “ Calls ” and have access to all the calling features associated with the Teams user interface. There’s no more switching between platforms when users need to make or take a call — everything they need is in one place with one easy login.

And " @ " mentions

When working within the Teams App in a chat or channel with associated "@" mentions, if the mention is a Team member, all contact information for that individual can be used to make a call.

Microsoft Teams Rooms - Videoconferencing in the Meeting Room

Microsoft Teams Rooms are dedicated solutions designed to turn any meeting space into a Teams-connected conference area. They use a combination of hardware and software to facilitate video conferencing and collaboration for group meetings.

Here's a breakdown of what makes up Microsoft Teams Rooms

Hardware Components

Typically includes a central console, cameras, microphones, speakers, and often one or more display screens. This hardware is specially designed or certified to work seamlessly with Microsoft Teams software.

Software

Runs on a computing device connected to the hardware and utilizes Microsoft Teams software designed for meeting rooms. This specialized software supports various features like one-touch join, calendar integration, direct call capabilities, and automatic camera framing. LPS is an authorized partner of Yealink and Poly and integrates AV solutions using their devices.

Integration and Connectivity

Teams Rooms can connect both in-room attendees and remote participants, integrating them into one unified meeting experience. They support features such as screen sharing, digital whiteboarding, and real-time collaboration on documents.

User Experience

Designed to be user-friendly, Microsoft Teams Rooms offer simple interfaces, often controlled by a touchscreen console, enabling users to manage meetings, adjust settings, and interact with the Teams network without needing extensive technical knowledge.

These systems are scalable and can be adapted for various environments, from small huddle rooms to large conference halls, enhancing collaboration and communication efficiency in organizations.

A Comparison of Microsoft Teams Room versus Microsoft Teams Client

The main difference between a Microsoft Teams Room system and the Microsoft Teams client for an individual lies in their intended use, features, and hardware setup:

Intended Use

Microsoft Teams Room system is designed for meeting spaces, ranging from small huddle areas to large conference rooms. It provides a comprehensive solution to connect and manage meetings in a collaborative space, allowing multiple participants to interact seamlessly during a meeting.

Microsoft Teams Client for an individual is a personal application used on devices like laptops, desktops, or smartphones. It's designed for individual use, allowing a person to join or conduct meetings, chat, collaborate, and perform various tasks from their personal device.

Features and Capabilities

Microsoft Teams Room system offers features like one-touch join, proximity detection, dual-screen support, high-quality audio and video, and the ability to connect with external hardware like cameras, microphones, and speakers. It's optimized for group settings and facilitates an integrated meeting experience.

Microsoft Teams Client provides a wide range of functionalities tailored to individual use, including chat, video calls, meetings, file sharing, and collaboration tools. While it can be used in a meeting room scenario, it doesn't inherently support room-based hardware and features like one-touch join or proximity join in the same way a Teams Room system does.

Hardware and Setup

Microsoft Teams Room system involves a more complex setup with dedicated hardware components, such as Microsoft Teams Room-certified cameras, microphones, speakers, and computing devices, all configured to work together seamlessly in a meeting room environment.

Microsoft Teams Client can be installed and used on standard personal computing devices, like laptops, desktops, and smartphones, without the need for specialized hardware.

While the Microsoft Teams Client for individuals is designed for personal use with a broad range of communication features, the Microsoft Teams Room system is tailored for meeting spaces, providing specialized meeting features and hardware integration to facilitate group meetings.

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Installation and After Install Support

For implementation, LPS’s sales and service organizations engage with you, one-on-one, to “ focus on the details ” of your work-flows and make Teams on LPS Connect " work " for you and your business. We do not push packaged solutions nor expect our customers to self educate to configure and manage the system(s) on their own. Pro-active engineering, customized and personalized system configuration, continuous training, help desk, and on-site local support (if necessary) are the hallmarks of our company. We handle all interaction with the system relative to configuration and support, essentially operating as your outsourced telecommunications department. This ensures that everything works as expected and updates to the system are continuously implemented to keep consistent with the product's and solution's evolution.

This is especially important as technology continues to evolve at an increasingly rapid pace with Technology Adoption Gaps continuously being impacted. Our " hands on" approach ensures that your organization's ability to consume functionality and complexity keeps in line with the solution's evolving capabilities.

We would be more than happy to demonstrate how LPS Connect Teams Integrator reduces operational and network costs and makes your business more responsive and productive in the process. Please contact us at any time.

Additional Information is available via these resources

Microsoft Teams on LPS Connect Datasheet

The Benefits of Microsoft Teams Direct Routing

What is Direct Routing? Voice for Microsoft Teams - UC Today

Your Guide to Microsoft Teams Direct Routing - IR Integrated Research

New York City Installation

Sun, 05 Jun 2022 14:19:00 GMT

Multi-room installation using Poly Studio X30's, X50's, and the new X70.

We've just completed an installation in Mid-town Manhattan of Poly Studio devices paired with an appropriate display and programmed to function as Zoom Rooms for our customer's Zoom network.

The following is a pictorial overview of our project.

Our installation started with mobile cart assembly in the main reception area.

We assembled a total of 11 carts to pair (7) Poly X30's with 55" displays and (4) Poly X50's with 65" displays.

Once systems were paired, they were rolled into their respective rooms for programming.

Mobile units now ready for use. Poly X30's and 50" displays in huddle rooms. Poly X50's and 65" displays in larger meeting rooms.

Two additional large meeting rooms were paired with Poly X50's and 75" displays.

And to complete the installation, the flagship Poly X70, controlled and supported by a Poly C60 with two extended mics, was paired with a 85" display and a great view of Mid-Town Manhattan in the background.

All Poly units were configured to function as Zoom Rooms. LPS is an authorized partner of both Poly and Zoom.

For additional information on the Poly line of products offered by LPS, click here .

For an overview of other LPS installations, click here .

To gain a better understanding of how LPS can help outfit one of your meeting rooms with a Poly or Lifesize system, please reach out to us via the contact link below.

Earth Day 2022

Thu, 21 Apr 2022 17:45:00 GMT

Today, April 22, 2022, is Earth Day, a time set aside to celebrate the Earth, learn about the environment, and promote conservation. (Credit AL.com)

According to the United States EPA, “Americans currently own more than 3 billion electronic products. The average American has 24 devices per household. As the use of these electronic products has grown, the average lifespan of these products becomes shorter. This in turn has resulted in increased volume of discarded and obsolete electronic devices. The resulting waste, commonly known as “e-waste,” is the fastest-growing component of the municipal waste stream in the United States. According to the Global E-Waste Monitor (2017) this has become an emerging problem worldwide, with an estimated 40 million tons of e-waste being generated every year, with less than 30 percent being recycled. The remaining e-waste materials are discarded in landfills or incinerated.” This significantly impacts the environment that we live in. According to DoSomething.org, “E-waste represents 2% of America's trash in landfills, but it equals 70% of overall toxic waste.”

Re-purposing is a way of extending the life of these devices and LPS’s Guide “Repurposing” discusses ways to re-use devices in concert with LPS’s systems and services.

This re-purposing not only saves money and our planet, it offers solutions that when engineered properly, provide all the utility you may need to support enhanced and effective communications.

Reach out to us, at any time, for any questions regarding our re-purposed solutions or our overall portfolio of communications systems and services.

The Value of an LPS Hosted PBX

Fri, 11 Mar 2022 04:04:00 GMT

The Convergence of Media - (UCaaS) - Messaging, Voice and Video+

The convergence of multiple forms of communication, including voice, video and data, into a single network has created a revolution in the way communications works, and it has the potential to offer major benefits to small businesses. VoIP can help a company grow by (1) broadening its communications capabilities, (2) it can save money on telecommunications costs, and (3) it can enable more productivity, mobility and flexibility in the workforce.

Several examples of why VoIP is making a major impact on business communications for small businesses include:

VoIP provides the ability to use an integrated voice and data network at a lower cost than the separate parts.
VoIP offers the small business communications capabilities on a par with the largest of companies.
VoIP can open the door to new services and applications for the small business that can drive additional revenue and help cope with expansions in customer demand. e.g. integration with Salesforce and other applications via LPS APIs (Click-to-call, URL Agent, Dashboard, Outlook)
VoIP is scalable both physically and geographically. You can operate from anywhere.
VoIP can lead to increased employee productivity by giving employees a more flexible means of communicating and allowing more mobility, while increasing the flow of information. Use LPS ClickConnex Mobile to extend office phones anywhere.

There are certain circumstances, however, where VoIP is likely to have a more significant impact than others. If the company is in one or more of the following situations they will tend to get a faster payback:

Expanding and need or likely to need larger offices.
Have a significant percentage of employees that travel on business or work full-time or part-time from home.
Making acquisitions and need to integrate with other business.
Have multiple domestic and international offices.
Have a growing volume of incoming calls.
Have not replaced or upgraded their phone infrastructure in the last 5 years.
Operate in an industry with dynamic competition where strong customer service levels are essential.

Overall, VoIP based phone systems offer great potential for small companies and can help to keep costs under control while growing a successful business.

The Value LPS and LPS Connect Offers

Prospects with multiple locations

We consolidate and share lines across all locations to reduce overall costs. We start off with a minimal number of lines and add capacity as required with our burstable virtual call paths - lets us know when network lines are required. These call paths can be used during busy periods. They are automatically enabled ensuring no calls are missed. When volume drops, the call path is dropped, ensuring that the Client isn't overcharged. Also, one attendant can handle calls for all locations.

Prospects with an existing system, but no room to grow

Our hosted VoIP PBX is extremely scalable and can operate wherever there is an internet connection. The internet essentially becomes your office, allowing you to work from anywhere. As your organization grows, all boundaries are eliminated. Both physically and geographically.

Disaster Recovery

The Northeast is the bulls-eye for late summer and early fall weather. Your business can be moved to wherever there is a safe Internet location. Great for professional businesses like law firms, accounting firms, consultant firms, or SME in any industry.

Enhanced functionality for professional businesses

APIs exist to integrate desktop apps with functions such as Click-to-call, Screen-pop, and Call Logging. Integration exists for Salesforce, Outlook, and certain browser based applications. Call logging is a major requirement of law firms as is integrated messaging, where voice and fax messages are integrated with email.

A more personal way to collaborate

Our Virtual Meeting Rooms provide dedicated spaces where employees can either stay all day or come and go as needed. Your Room, just like your office, offers an always available and ready for face-to-face and/or side-by-side collaboration sessions in voice, video, messaging, and collaboration. This is a great way to extend your market reach.

Communications devices and solutions for all environments

LPS designs, integrates, and installs audio/visual solutions in spaces ranging from huddle rooms, meeting rooms, and boardrooms to training facilities, banquet halls, and auditoriums. Our solutions are engineered to optimize collaboration between participants in stand-a-lone meeting spaces as well as workplaces outfitted with voice, video, and data collaboration technologies that enable and enhance collaboration with participants in remote locations.

Hands on personalized support

We follow a time-tested five step process that begins by meeting with you, in person, to understand your business objectives for the system as well as an understanding of how calls and other media (texts and video) should flow through your organization and its business workflows. This analysis is followed by an in-depth presentation of the solution - an overview of how it will work and the end benefit you will receive.

For an in-depth overview of LPS Connect: click here

For more information:

Why Cloud Communications

Transforming the Modern Workforce with Next-Gen Video & Collaboration

For a consultation on how our Hosted PBX can benefit your business, please email us at contactus@lpsav.com call (857) 259-4700 .

One Telephone Number - Three+ Devices

Mon, 07 Mar 2022 16:01:00 GMT

Work from Anywhere on a wide range of devices.

LPS Connect is location independent, allowing desktop phones, software clients, and mobile devices to share the same telephone number and extension and operate from anywhere, sharing network and system resources that result in significant operational and financial savings. You can answer a call on your desktop set and move it to your mobile device as you leave the office. Bogged down outside of the office? Launch the browser-based UC Software Client on any 3rd party PC, Mac, or Chromebook, and continue to work from anywhere, communicating in voice, video, and text (Chat or SMS/MMS).

Four devices can share the telephone number and be configured to all ring simultaneously, ensuring that all incoming calls are handled appropriately, wherever the end-user may be. Conversely, calls can be made from anywhere ensuring that the propriety of the business telephone number is maintained. This reinforces the exposure and marketing impact of the business telephone number and strengthens its brand value. The devices include:

Business Class Desktop Phones that support a time tested user interface and offer the optimum in versatility, ease-of-use and quality of user experience. The phones include fixed keys to support frequently used features - access to voice messages, call hold, redial previously dialed calls, and transfer call. In addition, the unit also includes soft-keys that are configurable and programmed to support specific user requirements as well as soft keys that are used to present context related features presented to the end-user as they progress through the features on the phone. The user programmable keys can be programmed to support lines, call park zones, speed dials, and direct station select/busy lamp fields (DSS/BLF). The DSS/BLF keys are used to determine whether the PBX extension is busy and to dial the extension directly for internal calls or calls transferred from the outside. The phones feature a high resolution color display that perches above a sleekly designed, jet-black interface. The overall finish is designed to last and survive many years of use. The phones are configured to operate from any internet connection/port, anywhere. More information.

A Cordless Phone that can be associated with the desktop phone to support cordless/mobile calls within the office. If there is a requirement to take the call with you as you walk through your facility, the call on the desktop set can be moved directly to the cordless set. Conversely, the set can answer a call anywhere within the facility. In this configuration, the cordless phone works in concert with the desktop set. The set can also function independently when configured as a stand-alone device.

CoreNexa Mobile - A full-featured iOS or Android mobile app that supports texting, chat, voice, video, file sharing and collaboration. In concert with LPS Connect it offers voicemail, 3 digit dialing from extension to extension, call logging (called, received, missed) with recall, contact directories, voice and video conferencing, always available virtual meeting room access, auto attendant scheduling, and general extension and device management functions. By their very nature, they can operate from anywhere on any wireless or cellular network. Wireless networks offer the optimum connectivity and performance as opposed to cellular that is signal strength dependent. More information.

CoreNexa Desktop and Browser - A fully featured desktop and browser based unified communications platform that combines high quality voice & video with: a built-in soft-phone for making and taking calls with a long list of calling features, HD-video conferencing, messaging (Chat & SMS), meetings, virtual rooms and an impressive menu of stand-out collaboration features only found in CoreNexa. Beyond proven feature parity and unmatched price: value, CoreNexa easily surpasses alternatives with features designed to unleash the power of the modern workforce. The browser based app runs on Macs, PCs, and Chromebooks. The desktop based app runs on Macs, PCs, and Linux devices. The desktop app can be downloaded to and work on any supported device, activated with the proper credentials. The browser app will run on any device via any browser, activated with the proper credentials. More information.

All devices, operating in concert, enable the most functionality and flexibility of any service on the market. They also ensure that all calls are handled appropriately, enhancing the effectiveness of the end-users and the overall business.

Turn Your Mobile Device Into Your Office Phone

Mon, 28 Feb 2022 21:13:00 GMT

Connect all your Mobile Devices (iOS and Android) into an Organization Wide Unified Communications System.

CoreNexa Mobile and Microsoft Teams Integrator, integrated with and supported by LPS Connect Mobile, enables employees to work from wherever on the mobile interface of their choice. Whether they’re in the office, at home, or on the road, they can make and take calls as if they were right at their desks or workspaces. The trend towards more flexibility at work is growing. According to a recent Gartner study, 43% of workers spent some of their time working remotely.

CoreNexa’s Microsoft Teams Integrator allows users to access LPS Connect's proven calling capabilities at any time through Microsoft Teams. With our integration in place, employees can remain logged into Teams without losing the high quality, reliable calling functionality of LPS Connect. There’s no need to jump in and out of tools or platforms to accomplish a day’s work, making this new integration an essential and high value add-on for any organization with Teams users.

And with LPS Connect Mobile, clients and colleagues can easily reach busy employees anytime with one business number and associated extension that is supported by the CoreNexa Mobile or Microsoft Teams App. LPS Connect eliminates the necessity to track down employees on multiple cellular numbers. It enhances business continuity, makes it easier for customers and colleagues to connect via 3 digit extension numbers, and enhances your business number brand by extending calls to your business number. By improving and streamlining communications and seamlessly connecting a distributed and fast-moving workforce LPS Connect Mobile makes it easier to manage “bring your own device” (BYOD) work environments.

Our service provides:

Access via cellular or wireless networks. Wireless connectivity enhances performance and saves on cellular usage.
A shared business telephone number across all devices.
Device to device extension dialing (3-5 digits) that enhances business employee-to-employee communications.
Auto and Virtual Attendants to route callers to the most appropriate end-point.
Intelligent call routing and coverage (ring groups, shared extensions, call queues, call forwarding, call transfer).
Integrated Voice Response (IVR). Extending callers to information or voice extensions.
Corporate and personal phone directories at an employee's fingertips.
Interoperability between CoreNexa Mobile and Microsoft Teams applications and user interfaces.
A complementary desktop application via a desktop or browser based app (more display real-estate).
Interoperability with standards based (SIP) endpoints, for answering positions, meeting rooms, paging systems, and other business-based communications applications.
Voicemail and Call History.
Multi-participant personalized Virtual Meeting Room with Video, Chat, and Screen Sharing.
Multi-participant Voice Conferencing.
Internal and External Messaging - both community based Chat and SMS/MMS texting (external) with File Sharing.
Google Workspace and Microsoft 365 contact, email, and calendar integration
iOS CallKit integration. Fluid interoperability with iOS applications.

The following documentation is available for further review.

LPS Connect Mobile Overview

Corenexa Mobile Overview

Microsoft Teams Integrator

Complementary Browser and Desktop Application

Call us at (800) 856-9610 x111 to gain a better understanding of how LPS Connect with CoreNexa Mobile and Teams Integrator can benefit your business.

Leverage SMS for Better Business Communications and Customer Experiences

Sun, 20 Feb 2022 17:05:00 GMT

A Convenient and Quick Way to Connect and Communicate with your Customers.

In an increasingly mobile world, businesses need convenient and quick ways to connect and communicate with customers. Customers’ preference for using text messages to contact businesses is growing rapidly, and CoreNexa SMS opens up an essential communication channel using your business phone number.

CoreNexa SMS protects your employee’s personal contact information, gives your business a highly professional appearance, and creates a new channel for smooth, efficient communications with customers.

The following guide discusses how you can leverage SMS for better business communications and customer experiences.

Leveraging SMS for Better Business Communications and Customer Experiences

Give us a call today at (800) 856-9610 x111 to learn how SMS can benefit your business.

Communication in the Workplace

Tue, 15 Feb 2022 20:34:00 GMT

The Changing Face of Workplace Communication

97% of employees agree that communication affects their daily tasks and organizations that keep employees connected show productivity increases of 20-25%!

In 2020, the entire world became reliant on technology to stay connected.

Here are some eye-opening stats to prove it. https://t.co/qgN9E5RzFa

How to access the CoreNexa Browser and Mobile Apps

Mon, 20 Dec 2021 04:22:00 GMT

Our Browser and Mobile Apps are part of a trio of devices that are associated with your business number and extension.

Browser App

The Browser App is available for use on the following browsers …

Google Chrome
Microsoft Edge
Apple Safari
Mozilla Firefox

… and accessed by entering the following URL in the respective browser: https://voip.lpsconnect.com

Once entered, a sign-on screen will appear for you to enter your username and password - previously provided by LPS or your admin.

Use the following doc as a guide to get started: https://irp.cdn-website.com/7abb7ffc/files/uploaded/UC%20Client2.pdf

A video overview of the Browser App can be viewed here .

Mobile App - CoreNexa

The Mobile App is available for both iOS and Android devices (smartphones and tablets).

To download the App from the Apple App Store, click here .

To download the App from Google Play, click here .

Use the following doc as a guide to get started: https://irp.cdn-website.com/7abb7ffc/files/uploaded/Mobile%20App6.pdf

The browser and mobile apps are fully featured and support texting, chat, voice and video calling using your business number, visual and audio voicemail, 3 digit dialing from extension to extension, call logging (made, received, missed) with recall, contact directories, voice and video conferencing, always available virtual meeting room access, auto attendant scheduling, and general extension and device management functions.

If you need help or have any questions, email us at contactus@lpsav.com or call (800) 856-9610 x111. We would be more than happy to help!

CoreNexa Mobile App Tech Update

Thu, 16 Dec 2021 20:41:00 GMT

A CoreNexa update has been posted to both the Apple App Store and Google Play.

The release on the Apple App Store is Version 3.1.0. App Link

The release on Google Play is 3.1.0.1. App Link

The release reflects improvements and software fixes to systems and applications for continued stability and performance.

Please also be advised that Apple has just released iOS 15.2 that corrects several CoreNexa related problems caused by previous iOS versions. LPS recommends updating to this release on your iPhone if you haven’t updated as of this posting.

The update is located in Settings > General > Software Update .

Introducing our new Website

Thu, 16 Dec 2021 18:42:00 GMT

The site has been organized to provide you with as much information as possible to aid in your understanding of and use of our products and services.

There are two sections that you will find most helpful.

The first section includes an overview video of LPS Connect UC followed by a textual overview of its key features.

You can view this section by clicking on the following link: https://www.lpsav.com/lps-connect-uc

The second section is a resource directory of White Papers, Brochures, Videos, and Guides that will help in better understanding the features and use of LPS Products and Services.

You can view this section by clicking on the following link: https://www.lpsav.com/resources

An index of the Resource section follows:

LPS Connect UC - White Papers and Overviews: https://www.lpsav.com/resources#lps_connect

CoreNexa Desktop and Mobile App - White Papers and Overviews: https://www.lpsav.com/resources#corenexa

LPS Connect fo Microsoft Teams - Overviews and Guides: https://www.lpsav.com/resources#teams

LPS Connect UC - Service Guides and Quick References: https://www.lpsav.com/resources#qrcs

Devices for Meeting Rooms - Overviews: https://www.lpsav.com/resources#ForMeetingRooms

Corporate Documents - Terms of Service and Problem Reporting: https://www.lpsav.com/resources#CorporateDocuments

We hope you find this information useful. We’ll provide updates from time to time to highlight a particular product, service, or document.

Helpful Information from LPS

Best Practices for Hybrid Video Presentations and Meetings

CORENEXA and Microsoft Teams

Using the most intuitive, situationally appropriate interface for the task.

What’s the Difference—and Why It Matters

Two Platforms, Two Different Roles

CORENEXA: Built for Business Telephony

Microsoft Teams: The Digital Workplace Hub

The Key Differences

Better Together: Integration, Not Competition

A Simple Way to Think About It

Choosing the Right Approach

Final Thoughts

CORENEXA

(Communications-Centric)

How it’s structured

What it emphasizes

Mobile UX feel

Microsoft Teams

(Collaboration-Centric)

How it’s structured

What it emphasizes

Mobile UX feel

Solutions for Group Meetings

meet.corenexa.com

How to Quickly Join a CoreNexa Meeting

Solution-Centric Design and Support

For Phone Systems and Meeting Spaces - Huddle Rooms to Auditoriums

CORENEXA Video

Video Communication: How Did We Get Here?

The Early Days: A Vision Ahead of Its Time

Building Momentum: 80s and 90s Innovation

The Internet Changes Everything

The Cloud Era and the Remote Work Boom

What’s Powering It Today: WebRTC

WebRTC - Harnessing the Power of the Browser and the Network

CORENEXA Video and WebRTC

Introducing Business SMS

Exceptionally Effective and Direct Channel to Reach Customers

Sharing Information

Share Contacts and Calendars with . . .

Microsoft Teams Integrator - "Seamless Integration"

Call Detail Records - CDR

Voicemail, Voice to Text, and Call Recording

Chat and Text Stream (SMS/MMS) Export

Click to Call and URL Agent - APIs for browser based CRMs and other Websites

Email

Meet Your New Business Phone

The New Normal in Business Communications - The SmartPhone

﻿

The Concept of BYOD - "Bring Your Own Device"

Work From Anywhere with CoreNexa Mobile - Powered by LPS Connect

By optimizing collaboration, UC can even help to boost employee productivity. In addition, UC can increase organizational agility through the following:

Never Miss an Important Business Call

Connect a Distributed Workforce

Protect and Optimize Your Business

One of a Trio of Devices to Keep You Connected

Supporting Information and Documentation

Our Desktop Phone

Our T54 Business Class Desktop Phone incorporates a time tested user interface that offers the optimum in versatility, ease-of-use, feature activation, and quality of user experience.

T54 + CoreNexa - A Powerful Multi-Media Workstation

Directory(s) - Contacts

Click-to-Call

Call History

Voicemail

Selective Transfer and Call Forward

Three and Multi-Party Conferencing with Conference Management

Expansion Modules

One of a Trio of Devices to Cover Calls and Support Working from Anywhere

Supporting Documentation

Microsoft Teams on LPS Connect

Meet, Chat, Call, and Collaborate on One Interface

New York City Installation

Multi-room installation using Poly Studio X30's, X50's, and the new X70.

Earth Day 2022

Today, April 22, 2022, is Earth Day, a time set aside to celebrate the Earth, learn about the environment, and promote conservation. (Credit AL.com)

The Value of an LPS Hosted PBX

The Convergence of Media - (UCaaS) - Messaging, Voice and Video+

﻿

The Value LPS and LPS Connect Offers