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Solutions - Business Phone System

LPS Connect is a hosted VoIP business phone system designed to help you reduce costs, enhance productivity, and work from anywhere - office, home, or on the road.


Our VoIP communications platform adapts and adjusts to your needs, seamlessly working the way you need it to, ... anywhere.

In this highly connected world where customers increasingly expect you to answer their call from virtually anywhere, at any time, the power of LPS's hosted business phone system offers next-generation business communication tools to support all your emerging needs.   From improved communications to build your business, ... to scalable services that grow with you, ... lower overall costs, ... and ... provide a VoIP communications platform that supports unparalleled business continuity; the capability to use your system from anywhere  -  in the office, at home, or on the road

Today, transforming your business phone system is simple and cost effective, regardless of your business—whether you have five employees or fifty.  Our VoIP communications platform adapts and adjusts to your needs, seamlessly working the way you need it to, ... anywhere.  That way, you can focus on your business, not your communications system.


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With LPS Connect VoIP, you'll be able to leverage powerful features and benefits:


•  The ability to connect multiple locations.
Connect all your locations and save on network costs.  Set up a main number to reach all locations via an auto-attendant.  Make sure all calls are covered through-out the organization.
•  Limitless call management and routing features.
Utilize features such as auto attendant, virtual attendants, automatic call distribution, call queues, ring groups, voicemail, and voicemail to text or email to ensure all calls are routed to the most appropriate contact and handled in the most expeditious manner.
•  The ability to make and take calls anywhere.
In the office, at home, at your client’s location, or on the road.  Make sure that all calls are handled expeditiously and professionally.  Use your smartphone or sign-in to your personal browser-based client on any 3rd party computer and conduct business on the spot.   Plug-n-play functionality ensures availability during unplanned outages and emergencies. Just plug the device into any internet connection and maintain business, ... anywhere.
•  Unified communications and messaging.
Communicate in text, voice, and video.  Have voice and fax messages routed to email to unify messaging.  Everything is handled through one interface.
•  Flexible, intuitive user interfaces.
For voice, video, chat, sms, and information sharing.  Our display based interfaces, borrowing from the success of smartphones, will have your staff up and running in no time at all, on the device of their choice.  Ease of use extends to remote users (employees,  clients, & suppliers) who are connected to a virtual meeting room for meetings, reviews, or training.
•  A personalized virtual meeeting room (VMR).
Collaborate with employees, customers, and suppliers in a personalized virtual meeting room. Chat, communicate in voice and video, and share desktop content.  Invite participants with a link associates with your personalized meeting room.  Send it, click it, and connect.
•  Workflow and application integration.
Salesforce.com, Microsoft Outlook, G-Suite, Cloze, etc. Identify who is calling and route to the appropriate employee via CRM integration and client screen-pop. Auto dial clients with click-to-call, record contents of the call and log-it in your CRM to ensure proper handling for subsequent conversations. 
•  Scale up or down as your needs change.
With our plug-n-play capability, you can add new extensions or new locations the same day.  You can also reduce capacity because of seasonal or business fluctuations.
•  Devices for all environments.
Choose from a multitude of desktop phones, mobile apps, browser based software clients, plug-n-play meeting room devices, and integrated meeting-room solutions to support environments of all sizes  -  from huddle rooms to training facilities.  Extend office phone features and business lines to desktop PCs, laptops, and mobile devices with our UC Client software and apps, to ensure that employees are reached any time, anywhere.




And we'll design it so you never miss a call.


We'll design call coverage scenarios ranging from auto-attendants or a find-me locator to voicemail notifications emailed or texted to you, ensuring you're aware of all incoming calls.

The next call can become your biggest opportunity or largest customer.  We build call coverage scenarios incorporating features such as Attended Transfer, Auto Attendant Answering, Automatic Call Distribution (ACD), Burstable Virtual Call Paths, Busy Call Forwarding, Call Forwarding, Call Park, Call Recording, Call Routing Time Frames, Caller ID Routing, Directed Call Pickup, Find Me, Live Person Answering, Multicast Paging, Ring Groups, Shared Virtual Call Paths, Voicemail, Voicemail to Email, and Voicemail to Text Message.







Select from a multitude of devices  -  from desktop to fully equipped meeting room.


Core Devices  -  Our base line of enabling Communications Endpoints.

Our core line of devices include our T series of desktop sets, an iOS and Android compatible Mobile App, and our software client (UC Client) that runs on a Mac, PC, or Chromebook/box.  The devices can run independently or simultaneously to take full advantage of the mobility of our VoIP platform  -  essentially allowing you to work from anywhere.

  

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Integrated Devices support Voice and Video with Integrated Applications.

Our VP59 is our flagship desktop device supporting both voice and video communications in concert with Android based applications for videoconferencing services such as Zoom, MS Teams, and Cisco WebEx, and customer relationship management (CRM) applications such as Salesforce, Cloze, and Outlook, to name a few.   The Lifesize Phone HD is used in meeting rooms to support voice requirements in concert with HD video.  Huddly Go rounds out our integrated offerings when higher quality HD video and camera functionality are required in support of desktops and huddle rooms.

  

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Specialty Devices support Cordless, Analog, and Integrated AV Applications.

We offer cordless phones operating individually or as an extension of a T or VP series desktop set.  The EXP50 expansion module turns any T or VP series desktop set into a call answering receptionists set.  Our SPA112 ATA connects analog devices such as fax machines, automated door locks, and outdoor, tamper proof, analog phones.   For meeting rooms and other large venues, we integrate multiple AV technologies to support Voice and Video communications in the space.

 

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Integrated with your business workflows.


APIs enable the integration and interoperability of LPS's hosted VoIP communications service with your current business applications and workflows.

The APIs optimize real-time communications and information access and capture by auto-dialing phone numbers or IP addresses in a particular record and automatically accessing records or displays by leveraging calling line iD.   Click-to-call, URL Agent (application screen access), Salesforce, Outlook, and Dashboard APIs are designed to work with most applications running in a web browser on PCs, Macs, or Chromebooks. 

 

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We'll spend as much time as it takes to design the most appropriate and cost-effective solution for your business  -  designed, installed, and up and running in no time at all.


With a focus on detail, we adhere to the following workflow:

1:  We conduct a site survey, analyze and determine calling patterns (inbound and outbound) and design call coverage scenarios along with corresponding telephone sets, client software, and mobile apps.  This also includes any integration with applications such as (Salesforce, Outlook, G-Suite, Cloze, iOS Callkit, etc.).  The result is highly customized and unique to your business, designed to minimize operational problems, increase productivity, and drive ROI (Return On Investment).

2:  Presentation and acceptance of proposal

3:  As your authorized agent, we initiate the transfer of your business number from your current provider.  This process takes up to ten days to complete

4:  We program the back-end systems, install all components, provide training, and upon transfer of the business numbers, work closely with your organization to facilitate end-user use and overall acceptance.

5:  And lastly, we continuously monitor system performance and end-user operation to ensure that you receive a consistent return on your investment (ROI).   We'll even advise if you have too much network capacity to ensure that you aren't paying for more than you should.



With your complete "Peace-of-Mind" that personalized support is a phone call away.


We will spend as much time as it takes to ensure your complete satisfaction with your new business phone system.  

All of our technicians and engineers are available to answer any questions you may have regarding the operation of your new system.

We go out of our way to ensure that all support and training personnel are familiar with your system and configuration and are able to assist in an expeditious manner.  By taking the time to engineer the solution correctly in the first place will ensure years of trouble free performance.





Always on call and ready for an on-site visit!

Our technicians are always on call should an on-site visit be required.  Roaming technicians work with our back-office support personnel to make sure that everyone is aligned with the specialized requirements of our customers.  

  




We're available to take your call now at (800) 856-9610 x111, or

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What our customers are saying

During these uncertain times it's been extremely hard for small businesses to keep afloat. We wanted to give a special thanks/shout-out to LPS Associates, LLC in assisting our sales team transition from showroom to a work from home environment!   The VoIP desktop set and Mobile App have been key in navigating through the Covid-19 crisis.   We really appreciate your customer service and sense of community you bring to our business. This has allowed us to stay connected to all of our wonderful clients and customers.    The Addesso Team